Terms & Conditions
Terms and Conditions
Last updated: July 27, 2026
These Terms and Conditions apply when you visit ListingLensPro.com, schedule a service, submit an order, make a payment or use services provided by Listing Lens Pro.
In these Terms, “Listing Lens Pro,” “we,” “us” and “our” refer to Listing Lens Pro. “Client,” “you” and “your” refer to the person or business booking or purchasing our services.
By placing an order or booking a service, you confirm that you have read and agreed to these Terms and Conditions and our Privacy Policy.
1. Eligibility and authority
You must be at least 18 years old to place an order.
When you book services for a property, brokerage, property owner or another organization, you confirm that you have authority to make the booking and accept these Terms on their behalf.
2. Our services
Listing Lens Pro provides real estate media services that may include:
- Standard and HDR photography
- Twilight photography
- Drone photography and videography
- Interior and exterior property videos
- Two-dimensional and three-dimensional floor plans
- Image editing and enhancement
- Virtual staging and other digital modifications
- Service packages combining multiple services
The exact services included in your order will be shown on the booking page, quotation, invoice or order confirmation.
Services or deliverables not specifically included in your order may require an additional charge.
3. Bookings and order confirmation
Submitting a booking request does not guarantee an appointment until it has been accepted and confirmed by Listing Lens Pro.
Your booking confirmation, invoice or written quotation should identify:
- The client’s name and contact information
- The property or service address
- The services selected
- The appointment date and time
- The individual prices, applicable taxes and total price
- The payment terms
- The expected service and delivery dates
- Any applicable travel, cancellation or additional charges
Please review your confirmation carefully and contact us promptly if any information is incorrect.
The order confirmation, approved quotation, these Terms and our Privacy Policy together form the agreement between you and Listing Lens Pro. When there is a difference between these Terms and a service-specific written quotation, the written quotation will apply to that particular service.
4. Prices, taxes and payment
All prices are stated in Canadian dollars unless otherwise indicated.
Applicable taxes will be added at checkout or shown on your invoice. Prices may vary depending on property size, property location, travel distance, service requirements and project complexity.
“Starting from” prices represent the lowest available price for that service. Your final price will be the amount shown and accepted during checkout or in your approved quotation.
Additional charges will not be added after confirmation without your approval, except when:
- The client supplied inaccurate property or service information
- The property is substantially larger or more complex than described
- Additional services are requested
- Additional travel or waiting time is required because of circumstances controlled by the client
- An obvious pricing or technical error occurred
We will explain the additional cost and request approval before completing work outside the agreed scope.
Payment is due according to the terms displayed at checkout or on the invoice. We may withhold final media or suspend the licence to use delivered media until full payment is received.
5. Changes to an order
Requests to change the property, date, time or selected services are subject to availability.
A change in property size, location, service requirements or project scope may result in a price adjustment. We will inform you before applying an additional charge.
Services added during or after the appointment may require a separate invoice and additional delivery time.
6. Client responsibilities
The client is responsible for:
- Providing accurate property and booking information
- Ensuring that the property is accessible at the scheduled time
- Obtaining permission from the property owner or authorized representative
- Informing occupants about the scheduled appointment
- Securing pets during the appointment
- Removing valuables, confidential documents and sensitive personal information from view
- Ensuring that the property is reasonably clean, safe and prepared
- Providing access instructions, alarm information and lockbox details when needed
- Informing us about known hazards, restricted areas or safety concerns
You are responsible for obtaining any permissions required to photograph, record, enter or use the property.
Unless agreed in advance, our photographers are not responsible for cleaning, staging rooms, moving heavy furniture, moving personal belongings or performing property maintenance.
Small objects may be adjusted at the photographer’s discretion, but we are not responsible for loss or damage involving items that we are asked to move.
7. Property readiness and access
The property should be ready before the scheduled appointment time.
When the property is not ready, inaccessible or unsafe, we may:
- Photograph or record the property in its existing condition
- Limit the number of rooms or areas captured
- Wait for a reasonable period when the schedule allows
- Reschedule the appointment
- Charge for additional waiting time or a return visit
- Cancel the appointment when completing the service would be unsafe or unreasonable
The photographer’s appointment time begins at the confirmed start time, even when access is delayed by the client, occupants, contractors, cleaners or other parties at the property.
8. Client cancellations and rescheduling
You may cancel or reschedule by contacting us through email, telephone or text message.
At least 24 hours before the appointment
You may cancel or reschedule without a cancellation fee. Amounts paid for services not yet performed will be refunded or applied to a new appointment.
Less than 24 hours before the appointment
A late cancellation fee of up to 50% of the affected service price may be charged to cover reserved appointment time and preparation costs.
No access, no-show or cancellation after arrival
If our photographer arrives but cannot access the property, the property is unsafe, the appointment was not communicated to the occupants or the service cannot proceed for reasons controlled by the client, up to 100% of the affected service price may be charged.
A new appointment will require rescheduling and may require an additional payment.
These policies do not limit any cancellation or refund rights that cannot legally be excluded.
9. Cancellations by Listing Lens Pro
We may cancel or reschedule an appointment because of:
- Severe or unsuitable weather
- Unsafe property conditions
- Illness or emergency
- Equipment failure
- Road closures or travel disruptions
- Airspace restrictions
- Government orders
- Circumstances beyond our reasonable control
When we cancel a service, you may choose to reschedule it or receive a refund for the portion that was not performed.
We will not charge a client cancellation fee when the cancellation is made by Listing Lens Pro.
10. Drone services
Drone photography and video depend on weather, visibility, property location, airspace classification, nearby airports, temporary flight restrictions and other safety or legal requirements.
We may delay, modify, reschedule or decline a drone operation when we determine that the flight would be unsafe, unlawful or impractical.
The client may not require a drone pilot to fly in a prohibited or unsafe manner. Transport Canada requires drone pilots to follow the rules that apply to their operation and obtain appropriate authorization when required for controlled or restricted airspace.
When drone service cannot be completed, we will offer one of the following, depending on the circumstances:
- A reasonable rescheduling opportunity
- An alternative service agreed upon by both parties
- A refund for the uncompleted drone portion of the order
We cannot guarantee a particular altitude, angle, flight path or view when safety, privacy, property conditions or legal restrictions prevent it.
11. Twilight photography
Twilight appointments depend on available natural light, weather, property readiness and the operation of exterior and interior lighting.
The client is responsible for ensuring that property lights, landscape lights, pool lights and other features intended to appear in the photographs are working and turned on before the appointment.
The exact sky colour and lighting appearance cannot be guaranteed because natural conditions vary.
12. Delivery
Completed media will normally be delivered electronically through email, a download link, cloud storage or another agreed method.
Any delivery date or turnaround time is an estimate unless Listing Lens Pro has agreed to a guaranteed deadline in writing.
Delivery may take longer when:
- The property or project is unusually large
- Complex editing is requested
- The client requests changes after the appointment
- Required information is missing
- Technical or third-party service problems occur
- Circumstances beyond our reasonable control cause a delay
We will make reasonable efforts to notify you of a significant delay.
Clients should download and securely back up delivered files promptly. Listing Lens Pro is not a permanent file-storage service and does not guarantee that files will remain available indefinitely.
Original camera files, unedited images, project files and raw video footage are not included unless specifically stated in writing.
13. Revisions and corrections
Please review delivered files promptly and report any obvious mistake or missing agreed deliverable within seven calendar days of delivery.
When an error was caused by Listing Lens Pro and falls within the original agreed scope, we will make a reasonable correction without an additional editing charge.
Additional charges may apply to:
- New instructions provided after delivery
- Preference-based changes that were not originally requested
- Extensive retouching
- Object removal or replacement
- Virtual staging
- Additional video versions
- Changes to approved music, logos, text or graphics
- Reshoots caused by property condition, weather preference or client instructions
- Corrections requested after seven days
A reshoot is not automatically included because the client or property owner later changes furniture, landscaping, staging, paint, lighting or another property feature.
14. Floor plans, measurements and property outlines
Floor plans are prepared as visual marketing tools. Although reasonable care is taken, measurements and layouts may contain minor differences caused by measuring methods, access limitations, wall thickness, irregular construction or software processing.
Floor plans are not:
- Architectural or construction drawings
- Building-code documents
- Land surveys
- Engineering plans
- Appraisal documents
- A substitute for independent professional measurements
Clients, buyers and other users should independently verify measurements before relying on them for construction, renovation, purchasing, leasing, appraisal or legal purposes.
Property boundaries, lot outlines and boundary animations are approximate visual representations unless they are based on a verified legal survey. They should not be used to determine legal property lines.
15. Image editing and virtual staging
The client confirms that they own or have permission to submit any images, logos, graphics or other materials provided to us.
Image-editing results depend on the resolution, lighting, focus and overall quality of the original file. We cannot guarantee that every low-quality or damaged image can be fully corrected.
We may refuse editing instructions that would be unlawful, misleading, unsafe or inconsistent with professional real estate marketing practices.
The client is responsible for:
- Reviewing edited images before publishing them
- Following applicable MLS, brokerage and real estate advertising rules
- Clearly disclosing virtual staging or significant digital alterations when required
- Ensuring that edited images do not materially misrepresent the property
Listing Lens Pro is not responsible for a client’s failure to disclose virtual staging, object removal, lawn replacement, sky replacement or another material digital alteration.
16. Creative style and results
By booking Listing Lens Pro, you acknowledge that photography and editing involve professional judgment and creative decisions.
We will make reasonable efforts to provide work consistent with the service description and examples in our portfolio. However, exact lighting, weather, colours, views and visual results may vary between properties.
Subjective dissatisfaction with composition or editing style does not automatically entitle the client to a refund when the ordered service was properly completed.
We do not guarantee that our services will:
- Sell or lease a property
- Increase its sale price
- Produce a specific number of inquiries
- Generate a particular level of website or social-media engagement
- Cause a listing to rank higher on an MLS or advertising platform
17. Copyright and permitted use
Unless a separate written agreement states otherwise, Listing Lens Pro retains the copyright and ownership of the photographs, videos, floor plans, graphics and other media that we create.
After full payment, the client receives a non-exclusive licence to use the final delivered media for:
- Marketing the photographed property
- MLS and real estate listing platforms
- The client’s or brokerage’s website
- Social-media marketing
- Digital and printed advertising
- Property brochures and presentation materials
- The client’s professional portfolio
The client may allow their brokerage, property owner, MLS provider and marketing vendors to use the media solely for marketing the applicable property.
The licence does not allow the media to be:
- Sold or relicensed as stock media
- Transferred to an unrelated real estate agent
- Used to market a different property
- Used by builders, designers, stagers or other businesses for their own commercial advertising without permission
- Presented as the work of another photographer or media company
- Used before full payment is received
A separate licence or written permission may be required for other commercial uses.
18. Portfolio and promotional use
Unless you notify us in writing before the appointment, you authorize Listing Lens Pro to use selected completed media in our:
- Website portfolio
- Social-media pages
- Printed advertising
- Service examples
- Business promotions
We will not intentionally publish private access information, alarm codes, client payment details or confidential client contact information.
The client confirms that they have authority to provide this permission. Clients handling confidential, private or security-sensitive properties must notify us before the appointment.
You may opt out of portfolio use by writing “No portfolio or promotional use” in the booking notes or emailing us before the appointment.
19. Music, logos and client-provided materials
When you provide music, logos, photographs, video clips, property information or other content, you confirm that you have permission to use and provide those materials.
You authorize Listing Lens Pro to reproduce and edit those materials as reasonably required to complete your order.
Videos may include music licensed for specific online or social-media uses. The music may not be extracted, sold, reused separately or used outside the permitted platforms.
Listing Lens Pro is not responsible for copyright claims caused by materials supplied or specifically requested by the client without proper authorization.
20. Website use
You agree not to:
- Use the website for unlawful or fraudulent purposes
- Submit false booking or payment information
- Attempt to access restricted website systems
- Introduce malware or harmful code
- Interfere with the website’s operation or security
- Copy or commercially exploit website content without permission
- Use automated systems to scrape or reproduce website content
We may restrict access or cancel fraudulent bookings when reasonably necessary to protect our clients, website or business.
21. Third-party services
Our website and services may rely on third parties for booking, payment processing, email, file delivery, hosting, mapping, social media and other functions.
Third-party platforms may have their own terms and privacy policies. Listing Lens Pro is not responsible for an independent third party’s service interruption or conduct, but we will take reasonable steps to help resolve a problem affecting your order.
22. Privacy
Personal information is handled according to our Privacy Policy.
By placing an order, you acknowledge that we may collect and use information needed to:
- Process your order
- Schedule and provide services
- Communicate with you
- Process payments
- Deliver completed media
- Maintain legally required business records
23. Service warranty and limitation of liability
Listing Lens Pro will perform its services with reasonable care and skill.
To the maximum extent permitted by law, Listing Lens Pro is not responsible for indirect or consequential losses, including lost sales, lost commissions, lost business opportunities or losses caused by a listing platform’s rejection or removal of media.
Our total liability relating to a particular order will not exceed the amount paid for the affected service.
These limitations do not apply where liability cannot legally be limited, including liability arising from fraud, intentional misconduct or another obligation that applicable law does not allow us to exclude.
Nothing in these Terms removes any statutory consumer rights that cannot legally be waived.
24. Events beyond our control
Listing Lens Pro is not responsible for delays or failure caused by circumstances beyond our reasonable control, including severe weather, wildfire, emergency conditions, power outages, internet failures, road closures, illness, equipment failure, government restrictions or unavailable airspace.
Where possible, we will offer a reasonable alternative appointment. When the service cannot reasonably be completed, we will refund the amount paid for the unperformed portion.
25. Complaints and disputes
Please contact us promptly if you have a concern about an order. We will make reasonable efforts to review the issue and work toward a fair solution.
These Terms are governed by the laws of British Columbia and the applicable laws of Canada.
Any unresolved dispute may be brought before a court or tribunal with jurisdiction in British Columbia, including the Civil Resolution Tribunal where applicable.
Nothing in these Terms prevents a client from exercising a legal right, contacting a regulator or posting an honest review.
26. Changes to these Terms
We may update these Terms for future website use and future orders.
Updated Terms will be posted with a new “Last updated” date. Changes will not materially alter an already-confirmed order unless:
- You agree to the change
- The change benefits you
- The change is necessary to comply with the law
The Terms accepted when an order was placed will normally continue to apply to that order.
27. Severability
If a court or tribunal determines that part of these Terms is invalid or unenforceable, the remaining parts will continue to apply to the extent permitted by law.
28. Entire agreement
These Terms, the Privacy Policy, the order confirmation, the invoice and any written quotation or service agreement form the entire agreement relating to your order.
A waiver or change is effective only when confirmed in writing by Listing Lens Pro and the client.
29. Contact information
Questions, cancellations, rescheduling requests or concerns may be directed to:
Listing Lens Pro
Email: info@ListingLensPro.com
Phone or text: 604-316-3236
Website: ListingLensPro.com
Service area: West Vancouver, the Lower Mainland, the Fraser Valley and communities extending to Harrison Hot Springs
Business address: Shown on your booking confirmation or invoice
Interpretation and Definitions
Interpretation
Words with capitalized initial letters have meanings defined below. These definitions apply whether the terms appear in singular or plural form.
- Affiliate – an entity that controls, is controlled by, or is under common control with a party.
- Company (referred to as “Listing Lens Pro,” “we,” “us,” or “our”) – Listing Lens Pro.
- Country – Canada.
- Device – any device capable of accessing the Service, including a computer, cellphone, or tablet.
- Service – the Website and any related services offered by Listing Lens Pro.
- Terms and Conditions (or “Terms”) – this agreement governing your use of the Service.
- Third-Party Services – any services, content, or websites provided by third parties that may be linked or referenced through the Service.
- Website – https://listinglenspro.com/
- You – the individual or legal entity accessing or using the Service.
These Terms govern your use of the Service and constitute a binding agreement between You and the Company.
By accessing or using the Service, You agree to be bound by these Terms. If You do not agree, do not use the Service.
You represent that you are at least 18 years of age. The Company does not knowingly permit individuals under 18 to use the Service.
Your use of the Service is also subject to the Privacy Policy of the Company, which explains how personal information is collected, used, and protected. Please review it carefully before using the Service.
Use of the Website
- Violate any applicable laws or regulations
- Attempt to gain unauthorized access to the Website or systems
- Interfere with the Website’s operation or security
- Copy, reproduce, or exploit Website content without permission
Intellectual Property
Services and Orders
- All bookings are subject to availability and confirmation.
- Clients are responsible for ensuring property access at the scheduled appointment time.
- The Company reserves the right to refuse or cancel bookings for any reason, including scheduling conflicts, pricing errors, or inaccurate information.
- Delivery times are estimates and may vary depending on project requirements.
- Final media files will be delivered electronically unless otherwise agreed.
- Once services have been completed and delivered, fees are non-refundable except where required by law.
Client Responsibilities
- Providing accurate property and booking information.
- Ensuring that the property is prepared and accessible for photography or media production.
- Obtaining any required permissions or approvals for photography, drone operations, or media capture.
Links to Other Websites
Termination
Limitation of Liability
- The Company shall not be liable for any indirect, incidental, special, or consequential damages arising out of your use of the Service.
- The Company's total liability shall not exceed the amount paid by You for the applicable service.
- Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability; if so, these limitations apply to the greatest extent permissible by law.
Changes to These Terms
The Company reserves the right to modify these Terms at any time. Changes will be posted on this page with an updated revision date. Continued use of the Service constitutes acceptance of the revised Terms.
Contact Us
- If you have any questions about these Terms, please contact the Company:
- Email:info@ListingLensPro.com
- Website: https://listinglenspro.com/
Privacy Policy
Last updated: July 25, 2026
Listing Lens Pro respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how Listing Lens Pro collects, uses, shares, stores, and protects personal information when you visit our website, contact us, book a service, make a payment, or use our photography and real estate media services.
In this Privacy Policy, “Listing Lens Pro,” “we,” “us,” and “our” refer to Listing Lens Pro.
1. Information We Collect
We may collect the following types of information:
Contact information
This may include:
- Your name
- Email address
- Telephone number
- Company or brokerage name
- Address
Booking and property information
When you schedule a service, we may collect:
- Property address or service area
- City
- Property size
- Services requested
- Preferred appointment date and time
- Property-access instructions
- Additional notes or special requests
Payment information
When you make a payment, a third-party payment processor may collect your billing and payment-card information.
Listing Lens Pro may receive information such as the payment amount, transaction status, billing name, and payment confirmation. Payment processors handle payment information according to their own privacy policies and security practices.
Photos, videos, and other files
When you use our photography, floor-plan, video, drone, or image-editing services, we may receive or create:
- Property photos and videos
- Drone images and footage
- Floor plans
- Images submitted for editing
- Property-related documents or instructions
- Completed media files
Communications
We may keep records of messages sent through:
- Contact forms
- Telephone calls
- Text messages
- Social media
- Booking or customer-support systems
Website and technical information
When you visit our website, certain technical information may be collected automatically, including:
- Internet Protocol address
- Browser type
- Device type
- Operating system
- Pages visited
- Date and time of your visit
- Referring website
- Website activity and interactions
This information may be collected through cookies and similar technologies.
2. How We Use Your Information
We may use personal information to:
- Process and confirm bookings
- Schedule photography and media appointments
- Communicate about your appointment or order
- Provide the services you requested
- Process payments and issue receipts
- Deliver completed photos, videos, floor plans, or edited files
- Respond to questions and customer-support requests
- Manage cancellations, changes, refunds, or disputes
- Maintain business and accounting records
- Prevent fraud, misuse, and security threats
- Improve our website, services, and customer experience
- Send service updates, promotions, or special offers where permitted
- Meet legal, insurance, tax, and regulatory requirements
We will not use personal information for an unrelated purpose without obtaining consent unless permitted or required by law.
3. Consent
By providing personal information to Listing Lens Pro, you consent to its collection, use, and disclosure for the purposes described in this Privacy Policy.
You may withdraw your consent by contacting us. However, withdrawing consent may prevent us from completing a booking, processing a payment, delivering your order, or providing another requested service.
Consent may not be withdrawn where we are legally or contractually required to keep or use certain information.
4. Marketing Communications
We may send promotional emails or messages when you have provided consent or when otherwise permitted by law.
You can unsubscribe at any time by:
- Using the unsubscribe option in the message
- Replying with an unsubscribe request
- Contacting us at the email address shown below
You may still receive non-promotional communications related to an active booking, payment, appointment, or completed service.
5. How We Share Information
We do not sell or rent personal information.
We may share limited information with service providers that help us operate our business, including:
- Website-hosting providers
- Booking and scheduling platforms
- Payment processors
- Email and communication providers
- Cloud storage and file-delivery providers
- Website analytics providers
- Photographers, editors, floor-plan providers, or drone operators assisting with a booking
- Accountants, insurers, legal advisers, or other professional advisers
These parties should receive only the information reasonably necessary to perform their services.
We may also disclose information:
- With your permission
- To complete a transaction or requested service
- To investigate fraud, misuse, or security concerns
- To protect our legal rights or property
- When required by a court order, law, or government authority
- As part of a business sale, merger, transfer, or reorganization
6. Property Media and Portfolio Use
Photos, videos, drone footage, floor plans, and other property media are primarily collected or created to complete the services ordered by the client.
We will not publicly disclose private client contact information as part of our portfolio.
Completed property media may be used in our portfolio, website, social media, or promotional materials only where permitted by our service agreement or where appropriate permission has been obtained.
Clients are responsible for ensuring that they have permission from the property owner or authorized representative to arrange photography, provide property access, and submit files or information to Listing Lens Pro.
7. Cookies and Website Analytics
Our website may use cookies and similar technologies to:
- Keep the website functioning properly
- Remember website preferences
- Understand how visitors use the website
- Improve website performance
- Measure marketing effectiveness
- Help prevent fraud and security threats
You can block or delete cookies through your browser settings. Disabling certain cookies may prevent some parts of the website or booking system from working correctly.
Where required, we will request consent before using non-essential analytics or advertising cookies.
8. Third-Party Services and Links
Our website may contain links to third-party websites or use third-party services for payments, booking, maps, analytics, social media, or file delivery.
These third parties have their own privacy policies and practices. Listing Lens Pro is not responsible for how an independent third party collects or uses information after you leave our website or directly interact with its services.
9. Information Processed Outside Canada
Some service providers may store or process personal information outside British Columbia or Canada.
When information is processed in another country, it may be subject to that country’s laws and may be accessible to courts, law-enforcement agencies, or government authorities in that jurisdiction.
We take reasonable steps to select reputable service providers and limit the information shared with them.
10. How Long We Keep Information
We retain personal information only for as long as reasonably necessary to:
- Complete the requested service
- Maintain client and booking records
- Provide customer support
- Meet tax, accounting, insurance, and legal requirements
- Resolve complaints or disputes
- Protect against fraud and legal claims
When information is no longer reasonably required, we may securely delete, destroy, or anonymize it.
Some completed property media may be retained for backup, record-keeping, portfolio use where permitted, or future client requests.
11. How We Protect Information
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from:
- Loss or theft
- Unauthorized access
- Unauthorized use or disclosure
- Copying or modification
- Accidental destruction
These safeguards may include password protection, access restrictions, secure service providers, software updates, and secure storage practices.
However, no website, email system, online payment method, or internet transmission can be guaranteed to be completely secure.
12. Privacy Breaches
If we become aware of a privacy or security incident, we will take reasonable steps to investigate, contain, and address it.
Where required by applicable law, we will notify affected individuals and the appropriate privacy authority.
13. Accessing or Correcting Your Information
You may request:
- Access to personal information we hold about you
- Correction of inaccurate or incomplete information
- Information about how your personal information has been used or shared
- Withdrawal of consent, where permitted
- Deletion of information that we are not legally required to retain
We may need to verify your identity before responding.
In certain situations, applicable law may allow or require us to refuse access to some information. If this happens, we will explain the reason where legally permitted.
14. Children’s Privacy
Our website and services are intended for adults and business clients.
We do not knowingly collect personal information from anyone under 18 without appropriate permission. Anyone under 18 should not submit personal information or book a service without the involvement of a parent or legal guardian.
15. Changes to This Privacy Policy
We may update this Privacy Policy when our services, website tools, business practices, or legal obligations change.
The updated policy will be posted on our website with a revised “Last updated” date. Continued use of the website after an update means that the revised policy will apply to future interactions.
16. Contact the Privacy Officer
Questions, concerns, access requests, or complaints regarding privacy can be directed to:
Privacy Officer
Listing Lens Pro
Email: info@ListingLensPro.com
Phone: 604-316-3236
Website: ListingLensPro.com
We will review privacy questions and complaints and respond within a reasonable period.
