Terms & Conditions

Last Updated: September 06, 2026

These Terms & Conditions (“Terms”) govern bookings, orders, payments, website use, and real estate media services provided by Listing Lens Pro / ListingLensPro.com (“ListingLensPro,” “we,” “us,” or “our”).

“Client,” “you,” and “your” means the individual or organization purchasing, booking, accessing, or using our services.

By placing an order, submitting payment, confirming a booking, or accepting these Terms during checkout, you agree to these Terms together with the applicable booking confirmation, quotation, invoice, order summary and Privacy Policy.

Nothing in these Terms limits any right or remedy that cannot legally be waived or limited under applicable law.

1. Eligibility and Authority

You must be at least 18 years old and legally capable of entering into a contract to place an order.

If you place an order on behalf of a Realtor, brokerage, property owner, corporation, partnership or other organization, you represent that you have authority to place the order and agree to these Terms on its behalf.

You are responsible for obtaining appropriate authorization from the property owner or other authorized person before arranging access, photography, videography, drone operations or other media production at a property.

2. Services

ListingLensPro provides real estate media services which may include HDR and standard photography, interior and exterior photography, twilight photography, property videos, vertical/social-media videos, drone photography and videography, 2D and 3D floor plans, virtual staging, image enhancement, sky replacement, twilight conversion, object removal, logo animation and related real estate media services.

The services included in a particular purchase are limited to those identified in the applicable booking, quotation, invoice, checkout page or order confirmation.

Services or deliverables not specifically included in the original order may require an additional charge.

3. Booking and Formation of Contract

Submitting an appointment request does not guarantee availability until the booking is accepted or confirmed by ListingLensPro.

The applicable order confirmation, quotation, invoice or booking summary should identify the services purchased, property or service location, appointment date and time, expected completion or delivery date, itemized prices, applicable taxes, discounts, other charges, payment terms and total amount payable.

Clients should carefully review all booking information before submitting payment and promptly notify ListingLensPro of any error.

The booking confirmation, applicable quotation or invoice, these Terms and any mutually agreed written modifications together form the agreement relating to the applicable order.

4. Prices, Taxes and Payment

Prices are stated in Canadian dollars unless expressly indicated otherwise.

Applicable GST or other legally required taxes will be shown during checkout or on the applicable invoice.

The final price is the price presented to and accepted by the Client at checkout or through an approved quotation, subject to any subsequently agreed changes.

Prices may depend on property size, property location, travel distance, services requested and project complexity.

Additional charges will not be imposed for additional work without Client approval, except where an adjustment is reasonably required because materially inaccurate information was provided when booking. Where practical, ListingLensPro will disclose and obtain approval for the additional cost before performing work outside the original scope.

ListingLensPro may withhold final deliverables and the licence to use the media until payment has been received in full.

5. Payment Processing

Payments may be processed by third-party payment providers such as Stripe.

Payment processors may charge ListingLensPro transaction-processing fees that are not returned when a transaction is refunded.

Where a Client voluntarily cancels an order and applicable law does not require a full refund without deduction, ListingLensPro may deduct from the refund the actual payment-processing charge relating to that transaction that is not returned to ListingLensPro.

ListingLensPro will not add a markup to this payment-processing deduction.

Processing charges may vary depending on card type, payment method, international-card usage, currency conversion or the payment processor’s applicable rates.

This provision does not apply where applicable law requires ListingLensPro to issue a full refund without deduction.

6. Changes to a Booking

Requests to change the property, service, appointment date, appointment time or scope of work are subject to availability.

A change in property size, location, requested service or scope may result in a price adjustment.

Additional services requested during or after an appointment may require additional payment and may extend the delivery timeline.

7. Rescheduling More Than 24 Hours Before the Appointment

A Client may request to reschedule an appointment at least 24 hours before the scheduled appointment time without a rescheduling charge.

Any amount already paid will normally be transferred to the replacement booking.

Rescheduling remains subject to availability.

Repeated rescheduling or material changes to the scope of a project may require a new booking arrangement.

8. Voluntary Cancellation More Than 24 Hours Before the Appointment

A Client may voluntarily cancel an appointment at least 24 hours before the scheduled appointment time.

Amounts paid for services that have not been performed will normally be refunded, less any actual non-refundable payment-processing charge described in Section 5, where permitted by applicable law.

No separate ListingLensPro cancellation fee will ordinarily be charged for a voluntary cancellation made at least 24 hours before the appointment.

9. Cancellation Less Than 24 Hours Before the Appointment

If the Client cancels less than 24 hours before the scheduled appointment, ListingLensPro may charge a late-cancellation fee equal to 50% of the price of the affected booked services.

The late-cancellation fee compensates ListingLensPro for appointment time reserved exclusively for the Client, scheduling displacement and reasonable preparation associated with the appointment.

Where permitted by law, any actual payment-processing charge that is not returned to ListingLensPro may also be deducted from the refundable balance.

Any amount remaining after applicable charges will be refunded to the original payment method where reasonably possible.

10. No-Show, No Access or Cancellation After Arrival

If ListingLensPro or its photographer arrives at the scheduled property but cannot reasonably perform the service because:

the Client or authorized representative is unavailable;

access has not been arranged;

occupants were not informed of the appointment;

required keys, entry codes or access instructions were not provided;

the Client cancels after our arrival;

the property presents an undisclosed safety hazard; or

another circumstance reasonably within the Client’s control prevents the service from proceeding,

ListingLensPro may charge up to 100% of the price of the affected booked service.

A replacement appointment may require a new booking and additional payment.

This provision does not apply where the failure to perform is caused by ListingLensPro or where applicable law provides otherwise.

11. Statutory Cancellation and Refund Rights

Sections 7 through 10 describe ListingLensPro’s ordinary voluntary cancellation and rescheduling policies.

They do not replace or restrict statutory cancellation rights.

Where the Business Practices and Consumer Protection Act of British Columbia or other applicable legislation entitles a Client to cancel and requires ListingLensPro to refund all money without deduction, ListingLensPro will provide the refund required by law without deducting processing fees, cancellation charges or administrative fees.

Any legally required refund will be issued within the time required by applicable law.

12. How to Cancel

Cancellation or rescheduling requests should be sent by email, text message or another method that provides a reasonably reliable record of the request.

The request should identify the Client, property address and booking or order where possible.

For the purposes of calculating a cancellation deadline, the time the cancellation request is received or legally considered given will govern.

13. Refund Method

Refunds will normally be returned to the original payment method.

ListingLensPro does not control how quickly a bank, card issuer or payment processor posts a refund after ListingLensPro has submitted it.

Applicable taxes will be adjusted and accounted for as required by law.

14. Client Responsibilities

The Client is responsible for providing accurate property and booking information; obtaining appropriate permission to enter and photograph the property; ensuring reasonable access; notifying occupants; securing pets; removing confidential documents and valuables from view; providing entry, alarm or lockbox instructions; identifying known hazards; and ensuring that the property is reasonably prepared before the appointment.

Unless specifically agreed in advance, ListingLensPro photographers are not responsible for cleaning, staging, landscaping, making beds, moving heavy furniture or carrying out property maintenance.

The photographer may adjust small or lightweight objects when reasonably necessary but is not obligated to do so.

15. Property Readiness and Waiting Time

The property should be ready to photograph at the scheduled appointment time.

When access or property preparation is delayed by the Client, occupants, cleaners, contractors or other persons associated with the property, the appointment time is considered to begin at the confirmed booking time.

ListingLensPro may photograph the property in its existing condition, omit areas that cannot reasonably be photographed, wait when scheduling permits, reschedule, charge an agreed additional waiting or return-trip fee, or discontinue the appointment when completing the service is unsafe or unreasonable.

16. Safety

ListingLensPro may stop, postpone or refuse work where the photographer reasonably believes conditions present a safety risk.

Examples include aggressive animals, unsafe construction, exposed electrical hazards, dangerous structures, threatening behaviour, severe weather, hazardous materials or other unsafe conditions.

The Client must disclose known hazards before the appointment.

17. Weather and Exterior Media

Outdoor photography and videography may be affected by rain, snow, wind, fog, smoke, wildfire conditions, clouds, seasonal vegetation, shadows, sunlight and other natural conditions.

ListingLensPro does not guarantee a specific sky, sunset, cloud pattern, lighting condition or outdoor appearance unless specifically agreed in writing.

ListingLensPro may recommend or require rescheduling when conditions make the work unsafe, unlawful or impractical.

Where appropriate, professional sky replacement, exposure blending or similar editing may be used as part of the editing process.

18. Drone Services

Drone operations are subject to applicable Canadian aviation rules, airspace limitations, weather, visibility, nearby aircraft, emergency operations, property conditions and the professional judgment of the drone operator.

The Client cannot require a pilot to conduct a flight that the pilot considers unsafe, unlawful or inconsistent with applicable operating requirements.

ListingLensPro cannot guarantee a particular altitude, angle, flight path, distance from an object or aerial viewpoint.

When a drone portion of an order cannot reasonably be completed, ListingLensPro may offer a reasonable rescheduling opportunity, an alternative service agreed with the Client, or a refund for the unperformed drone portion.

19. Twilight Photography

Twilight photography depends on weather, natural light, property orientation and working interior, exterior, pool and landscape lighting.

The Client is responsible for ensuring that lighting and property features intended to appear in the photographs are operational and ready before the appointment.

The exact appearance of the sky and natural light cannot be guaranteed.

20. Delivery

Completed media will normally be delivered electronically through email, a download link, online gallery, cloud-storage platform or another agreed method.

The applicable booking confirmation or order documentation will identify the expected service and completion or delivery date.

ListingLensPro will make reasonable efforts to meet the stated delivery timeline.

Unexpected technical failures, large or complex projects, additional editing requests, missing information, severe weather or events outside ListingLensPro’s reasonable control may cause delay.

Any rights relating to delayed delivery that cannot legally be waived remain unaffected.

21. File Storage and Raw Files

Clients should download and securely back up delivered files after receiving them.

ListingLensPro is not a permanent archival or file-storage service and does not guarantee that Client files will remain available indefinitely after delivery.

Unless expressly included in the order, RAW photographs, unedited video, original camera files, editing project files, source files and unused footage are not included in the purchased deliverables.

22. Review, Corrections and Revisions

Clients should review delivered media promptly.

Requests concerning an apparent technical error, missing agreed deliverable or other mistake by ListingLensPro should preferably be submitted within seven calendar days after delivery.

If ListingLensPro made an error within the agreed scope, ListingLensPro will make a reasonable correction without an additional editing fee.

Additional charges may apply to preference-based changes, new instructions, extensive object removal, additional virtual staging, additional video versions, changes to previously approved music or graphics, work outside the original scope, or reshoots resulting from changes to the property after the original appointment.

Nothing in the seven-day review period limits a statutory warranty or remedy that cannot legally be restricted.

23. Creative and Artistic Discretion

Photography, videography and editing involve professional and artistic judgment.

Unless a specific shot list or creative requirement has been agreed to in writing, ListingLensPro retains reasonable discretion concerning composition, camera positioning, lens choice, lighting, colour treatment, editing, sequencing, transitions, movement and selection of final images or footage.

Portfolio examples demonstrate general quality and style but do not guarantee identical results for every property.

Subjective disagreement with an artistic choice does not automatically entitle the Client to a refund when the contracted service was otherwise reasonably performed.

24. No Guarantee of Marketing Results

ListingLensPro does not guarantee that its photography, video, floor plans or other media will sell or lease a property, increase its selling price, generate a specific number of inquiries, increase social-media engagement, attract a particular buyer or cause a property to rank more prominently on an MLS or advertising platform.

25. Image Editing and Digital Modification

Normal professional editing may include colour correction, exposure balancing, perspective correction, vertical alignment, sharpening, window balancing, sky enhancement and similar adjustments.

Virtual staging, twilight conversion, significant object removal and other substantial digital alterations may depict a property differently from its physical condition.

The Client is responsible for ensuring that the final media is used in compliance with applicable MLS rules, brokerage policies, advertising standards and disclosure requirements.

ListingLensPro may refuse instructions that it reasonably believes would be unlawful, deceptive, unsafe or materially misleading.

26. Client-Supplied Images and Materials

If a Client provides photographs, videos, music, logos, graphics, trademarks, text or other materials for ListingLensPro to use or edit, the Client represents that the Client owns the materials or has sufficient permission to provide and use them for the requested purpose.

The Client authorizes ListingLensPro to reproduce, edit and process those materials as reasonably necessary to complete the order.

To the extent permitted by law, the Client is responsible for third-party claims resulting from materials supplied or specifically required by the Client where the Client did not have the necessary rights or authorization.

ListingLensPro is not responsible for infringement caused solely by unauthorized materials supplied by the Client.

27. Floor Plans and Measurements

Floor plans supplied by ListingLensPro are intended primarily as visual real estate marketing aids.

Although reasonable care is taken, dimensions, square footage and room layouts may contain differences resulting from measuring techniques, software processing, wall thickness, inaccessible areas and irregular construction.

Floor plans are not architectural drawings, engineering drawings, building-code documents, surveys, appraisal reports or legal measurements.

Clients, sellers, buyers and other users should independently verify measurements where accuracy is important to a purchase, sale, lease, appraisal, construction project or legal decision.

28. Property Boundaries and Lot Outlines

Any property boundary, lot outline, aerial outline, boundary animation or similar graphic provided by ListingLensPro is an approximate visual marketing representation unless expressly based on a verified legal survey.

Such graphics must not be relied upon to establish legal property lines, setbacks, ownership boundaries or survey measurements.

Users requiring accurate boundary information should obtain an appropriate legal survey or other qualified professional advice.

29. Copyright

Unless otherwise expressly agreed in writing, ListingLensPro retains copyright and ownership of photographs, videos, drone media, floor-plan artwork, graphics, animations and other original creative media produced by ListingLensPro.

Purchasing media does not transfer copyright.

The Client receives the licence described below after the applicable invoice has been paid in full.

30. Client Media Licence

After full payment, ListingLensPro grants the Client a non-exclusive licence to use final delivered media for reasonable real estate marketing associated with the property for which the media was created.

This may include MLS listings, property-listing websites, the Client’s brokerage or professional website, social-media marketing, digital advertising, brochures, presentations and the Client’s professional real estate portfolio.

The Client may permit the applicable property owner, brokerage, MLS provider and marketing vendors to use the media for the purpose of marketing that property.

Unless ListingLensPro provides separate permission, media may not be sold as stock content, relicensed to unrelated businesses, presented as the work of another photographer, used to market a different property or commercially exploited by an unrelated builder, designer, contractor, stager or other business for its own advertising.

31. Portfolio and Promotional Use

Unless the Client opts out before the appointment, the Client authorizes ListingLensPro to use selected completed property media in its portfolio, website, social media, service examples and business promotions.

ListingLensPro will not intentionally publish private access codes, alarm information, payment details or private Client contact information.

Clients representing confidential or security-sensitive properties should notify ListingLensPro in writing before the appointment.

A Client may opt out by stating “No portfolio or promotional use” in the booking notes or notifying ListingLensPro before the appointment.

32. Music and Third-Party Licensed Content

Videos may contain music, fonts, graphics, templates or other material licensed from third parties.

Those materials remain subject to applicable third-party licence restrictions.

Music supplied as part of a completed video may not necessarily be extracted and reused separately by the Client.

Social-media and video platforms may independently mute, restrict, modify or remove content according to their own licensing systems or policies.

ListingLensPro is not responsible for platform actions outside its reasonable control.

33. MLS and Third-Party Platforms

MLS systems, social-media companies, cloud services, website providers and other third-party platforms operate independently of ListingLensPro.

The Client is responsible for confirming that the Client’s use of delivered media satisfies applicable brokerage, MLS and advertising rules.

ListingLensPro is not responsible for compression, colour changes, cropping, reduced image quality, platform outages or rejection caused by a third-party service, except to the extent ListingLensPro itself supplied a deliverable contrary to an expressly agreed technical requirement.

34. Website Use

Users may not use ListingLensPro.com for fraudulent or unlawful purposes, provide knowingly false payment or booking information, attempt unauthorized access to the website or its systems, introduce malicious software, interfere with site security, scrape the website through unauthorized automated methods, or commercially reproduce website content without authorization.

ListingLensPro may restrict website access or cancel fraudulent bookings where reasonably necessary.

35. Website Intellectual Property

Except for content belonging to third parties, the ListingLensPro website, branding, logos, text, graphics, original images, designs, service descriptions and other original website materials are owned by or licensed to ListingLensPro and are protected by applicable intellectual-property law.

No right to commercially copy or reproduce website content is granted merely by accessing the website.

36. Third-Party Links and Services

ListingLensPro may rely on or link to third parties for payment processing, scheduling, hosting, email, cloud storage, file delivery, mapping, analytics, social media or other functions.

Independent third parties maintain their own terms and privacy practices.

ListingLensPro is not responsible for an independent third party’s conduct or service interruption, although we will make reasonable efforts to assist when a third-party problem materially affects an active ListingLensPro order.

37. Contractors and Service Providers

ListingLensPro may use photographers, editors, drone operators, floor-plan providers or other qualified contractors and service providers to assist in providing an order.

Use of such providers does not change the Client’s contract with ListingLensPro.

38. Privacy

ListingLensPro collects, uses, stores and discloses personal information in accordance with its Privacy Policy and applicable privacy legislation.

Payment-card details may be collected and processed directly by a third-party payment processor rather than ListingLensPro.

Clients should review the separate ListingLensPro Privacy Policy for information concerning personal information, service providers, cookies, data retention and privacy requests.

39. Technical Failure or Loss of Media

ListingLensPro takes reasonable care when capturing, storing, processing and delivering media, but equipment, memory cards, storage devices, computers, software and online services can fail.

If material media is lost or rendered unusable because of a technical failure attributable to ListingLensPro, ListingLensPro will, where reasonably possible, offer a re-shoot or an appropriate refund for the affected portion of the service.

Nothing in this section limits a remedy that cannot legally be limited.

40. Limitation of Liability

ListingLensPro will perform its services with reasonable care and skill.

To the maximum extent permitted by applicable law, ListingLensPro will not be responsible for indirect, incidental, special or consequential commercial losses, including lost commissions, lost sales opportunities, delayed marketing or losses resulting from a third-party platform’s rejection, outage or removal of media.

Where liability may legally be limited, ListingLensPro’s aggregate liability arising directly from a particular order will not exceed the amount paid for the affected service.

These limitations do not exclude fraud, intentional misconduct or any obligation or liability that applicable law does not permit ListingLensPro to exclude or limit.

41. Client Responsibility for Third-Party Claims

To the extent permitted by law, the Client is responsible for claims arising directly from the Client’s lack of authority to grant property access, unauthorized Client-supplied content, or instructions supplied by the Client that infringe another person’s rights.

This provision does not require the Client to compensate ListingLensPro for a loss caused by ListingLensPro’s own negligence, unlawful conduct or breach of these Terms.

42. Events Beyond Reasonable Control

ListingLensPro is not responsible for delay or inability to perform caused by circumstances reasonably outside its control, including severe weather, wildfire, smoke, emergency conditions, road closure, illness, accident, power failure, internet outage, equipment failure, government restriction, aviation or airspace restriction or other comparable unexpected events.

Where reasonably possible, ListingLensPro will offer an alternative appointment.

Where ListingLensPro permanently cannot provide an affected paid service, the amount paid for the unperformed portion will be refunded unless another arrangement is mutually agreed.

43. Cancellation by ListingLensPro

ListingLensPro may cancel or reschedule an appointment where reasonably necessary because of unsafe conditions, illness, emergencies, equipment failure, severe weather, inaccessible property, unlawful instructions, aviation restrictions or circumstances outside its reasonable control.

Where ListingLensPro cancels an appointment and does not provide the service, no Client cancellation fee will apply.

The Client may agree to reschedule or receive an appropriate refund for the unperformed portion.

44. Reviews

Clients remain free to provide lawful and honest reviews or feedback about ListingLensPro.

Nothing in these Terms prohibits a consumer from communicating or publishing a review where that right is protected by applicable law.

45. Complaints and Disputes

Clients are encouraged to contact ListingLensPro promptly if a concern arises so that the issue can be reviewed and the parties can attempt to resolve it.

Nothing in these Terms prevents a Client from exercising a statutory right, contacting Consumer Protection BC or another regulator, commencing an eligible court or tribunal proceeding, or exercising another remedy available under applicable law.

These Terms do not require a consumer to participate in mandatory arbitration or another private dispute-resolution process where applicable legislation prohibits such a requirement.

The parties may voluntarily agree to mediation, arbitration or another resolution process after a dispute has arisen.

46. Governing Law

These Terms and applicable ListingLensPro orders are governed by the laws of British Columbia and the applicable federal laws of Canada.

This section does not remove any mandatory right or remedy available under applicable law.

47. Changes to These Terms

ListingLensPro may update these Terms for future bookings and future website use.

The version accepted in connection with a confirmed order will ordinarily continue to govern that order.

A later version will not retroactively impose materially greater obligations on a Client or materially reduce ListingLensPro’s obligations for an existing order unless the Client agrees or the change is otherwise permitted or required by law.

48. Severability

If a court or tribunal determines that a provision of these Terms is unlawful, invalid or unenforceable, that provision will be interpreted or severed to the minimum extent necessary and the remaining provisions will continue to apply to the extent permitted by law.

49. No Waiver

Failure by either party to immediately enforce a contractual right does not by itself constitute a permanent waiver of that right.

Any express waiver applies only to the particular circumstance for which it was given.

50. Entire Agreement

These Terms, the applicable booking or order confirmation, quotation, invoice and any mutually agreed written modifications constitute the agreement relating to the particular order.

The Privacy Policy explains ListingLensPro’s handling of personal information and should be maintained as a separate website document.

51. Electronic Contract Acceptance

For website bookings, the Client will be provided an opportunity to review the applicable order information and these Terms before completing the transaction.

By checking the applicable acceptance box and submitting an order, the Client confirms that the Client has had an opportunity to review the order and agrees to the contract.

Nothing in this provision reduces any electronic-contracting right that applies under law.

52. Contact Information

Questions, cancellations, rescheduling requests, complaints or other communications concerning an order may be directed to:

Listing Lens Pro
Website: ListingLensPro.com
Email: info@ListingLensPro.com
Phone / Text: 604-316-3236
Service Area: West Vancouver, the Lower Mainland, the Fraser Valley and communities extending to Harrison Hot Springs

Any additional business-address information required for a particular contract may be provided on the applicable booking confirmation or invoice.

Consumer Rights

Nothing in these Terms is intended to waive, restrict or replace any right or remedy that cannot legally be waived under the Business Practices and Consumer Protection Act of British Columbia or other applicable legislation. If there is a conflict between these Terms and a mandatory legal requirement, the mandatory legal requirement applies.